CodeStep UK Service Status

Service Status Comment Customer Impact Status Date
Domain Name Services Active No Issues Detected
Monitoring Service - Alerts Active No Issues Detected
Monitoring Service - Core Active No Issues Detected
Networking Services Active No Issues Detected
SaaS Licence Services Active No Issues Detected
 
Data Center Services - DC 1 Europe Active No Issues Detected
Data Center Services - DC 1(B) Europe Active Service being commissioned
Data Center Services - DC 2 Europe Active No Issues Detected
Data Center Services - DC 2(B) Europe Maintenance Service being commissioned None 29 Nov 2023 09:55:39
Data Center Services - DC 3 Global Active No Issues Detected
Data Center Services - DC 4 Global Active No Issues Detected
Data Center Services - DC 5 Global Azure Active No Issues Detected
Data Center Services - DC 6 Global AWS Active No Issues Detected
Data Center Services - DC S1 Global Standby (19) Disabled / Offline Standby 28 Oct 2023 13:58:51
 
DC1 Replication Service Active No Issues Detected
DC2 Replication Service Active No Issues Detected
DC3 Replication Service Active No Issues Detected
DC4 Replication Service Active No Issues Detected
DC5 Replication Service Active No Issues Detected
DC6 Replication Service Active No Issues Detected
 
Active Directory (Europe 1) Active No Issues Detected
Active Directory (Europe 2) Active No Issues Detected
Active Directory (Global) Active No Issues Detected
 
CodeStep Streaming Services Active No Issues Detected
Customer Hosting Services Active No Issues Detected
Customer Replication Services Active No Issues Detected
Customer Routing Services Active No Issues Detected
Customer SaaS Services Active No Issues Detected
Email Distribution Services Active No Issues Detected
 
Call Handling Active No Issues Detected
Call Handling (Customer Support) Active No Issues Detected
Call Handling (Mobiles) Active No Issues Detected
 
Email Support Active No Issues Detected
 
Donated Charity Services Active No Issues Detected
 

History / Recent Events

8th November 2023 - Replication Service Failure

A replication failure occured at 10.05am between DC1 and DC2 following a process fault in the replication service.  Services were restarted.
A replication delay of approximately 20 minutes occured whilst services were restarted and re-synchronisation completed.  No customer services were affected, and replication has recovered for all Live Services.  A Full Services Suite Reboot occured out of hours at 8.50pm to ensure stability.

19th September 2023 - Windows Server Servicing Failure

A servicing failure occured during the installation of Microsoft Update KB5030213 resulting in a rollback of the Active Directory (Europe 2) PDC updates.  The Failover Services were immediately activated whilst the primary DC was restored and corrected.  No customers were affected during the failover or recovery stages, and all dependent services were re-routed.  All services were restored at 11.29am on 20th September.

16th August 2023 - DC3 Hardware Failure Event

A Hardware Failure was detected in DC3 on 16th August 2023. Some services were suspended in DC3 and transferred to the alternate datacenter.
The effects included a failover to the assigned backup DC4, with Active Directory (Europe 2) and associated replication services being re-routed.  Customer Services were not affected.

The Donated Charity Services were reduced whilst DC4 handled the additional loads of DC3, with a 77% performance limit applied to ensure the smooth operation of DC4

Following the Hardware Replacement, services were restored and re-routed to the original locations - during which there was a 5 minute delay in replication of customer services during the reversal operation.  All events were completed within the SLA period, and no negative customer effects occured.